Frequently asked questions

This Agreement was last modified on 18 February 2016

    • All orders are processed by Bpost. 

    • Destination Order Total (tax incl.) Shipping Cost Delivery Time
      Belgium < € 75 € 2,00 1 - 2 days
      Belgium >= € 75 € 0,00 1 - 2 days
      Europe < €75 € 3,70 2 - 3 days
      Europe >= € 75 € 0,00 2 - 3 days
      Outside of Europe Always applicable € 4,50 3 - 4 days

    • Unfortunately we are unable to provide you with details for tracing at this moment. We are looking for a easy and simple solution for this.

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    • Please contact Bicycledropouts customerservice using the contact form. Mention in your form the necessary information. We will send you further instructions for returning the item. Please send the items back in original packaging and in the condition you have received them. Pack everything safely, if possible in the original delivery box / packaging. Ask for a receipt to the courier - and keep this safe until you received the product or refund. Once we have received the products, we will confirm by email, after which the products will be inspected in our warehouse. Following that verification, we send another email and you will automatically receive a refund or replacement product. Take good care of the products in your possession. For products that are returned incomplete or negligent condition, the refundor replacement will be refused by us.

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